Terms of Service

9 Global Limited

1. Introduction

Welcome to our website. By accessing or using this site, you agree to comply with and be bound by these Terms of Service, together with our Privacy Policy. If you do not agree with any part of these terms, you should not use this website or our services.

The terms “9 Global,” “we,” “us,” or “our” refer to 9 Global Limited, the operator of this website.

The term “you” refers to any user, visitor, or customer of our website or services.

These terms are legally binding once you use our website or enrol in any of our programmes.

2. Company Information

This website is operated by 9 Global Limited, a training and recruitment services provider.

Company Number: 09771894

Registered Office:
One Canada Square
Canary Wharf
London
E14 5AA
United Kingdom

We operate internationally and may provide services through affiliated companies, partner organisations, or associated entities where required.

3. Intellectual Property

All content on this website, including text, graphics, logos, images, course materials, videos, and layout, is the property of 9 Global Limited unless otherwise stated.

You may:

• Download or print materials for your own personal, non-commercial use.

You may not:

• Reproduce, distribute, modify, republish, or commercially exploit any content without our prior written permission.
• Store content on another website or electronic retrieval system without consent.

If you breach these terms, your right to use our website will immediately cease.

4. Website Access and Security

If you are provided with login credentials:

• You must keep them confidential.
• You must not share them with any third party.

We reserve the right to:

• Suspend or terminate accounts that breach these terms.
• Modify, withdraw, or restrict services without notice.

5. Use of Information

Content on this website is provided for general information purposes only.

It does not constitute legal, financial, educational, or professional advice.

We are not liable for any loss or damage resulting from reliance on website content.

6. External Links

Our website may contain links to third-party websites.

We do not control or endorse these websites and accept no responsibility for their content, products, or services.

7. Limitation of Liability

To the fullest extent permitted by law, we exclude liability for:

• Loss of income or profits
• Loss of business or contracts
• Loss of data
• Loss of goodwill
• Indirect or consequential losses

Nothing in these terms excludes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by law

8. User-Generated Content

If you upload or submit content to our website:

• You confirm that it is lawful, accurate, and does not infringe any third-party rights.
• You grant us a non-exclusive, royalty-free licence to use, copy, and distribute it.

We reserve the right to remove any content that breaches these terms or our policies.

9. Prohibited Activities

You must not:

• Upload malicious software or harmful code
• Attempt unauthorised access to our systems
• Conduct denial-of-service attacks
• Use our website for unlawful purposes

Any breach may result in termination of access and reporting to the relevant authorities.

10. Programme Structure

Our programmes may consist of three core components:

1. Training – Online course materials, assessments, and examinations.
2. Work Experience – Remote, hybrid, or in-person placements where included.
3. Career Support – CV updates, references, and job application assistance.

Participants are expected to complete all stages of the programme.

Failure to complete the programme for personal reasons does not automatically entitle the participant to a refund unless expressly stated in our cancellation terms.

11. Payment Terms

Where a payment plan is agreed:

• An initial payment is required upon enrolment.
• Remaining instalments are charged automatically every 30 days.
• All payments must be made in accordance with the agreed schedule.

Late Payments

• Access to course materials, assessments, or certificates may be suspended until payments are brought up to date.
• Late payment fees or interest may apply where permitted by law.
• Certificates and references will not be issued until the account is paid in full.

12. Student Conduct

Students must:

• Treat staff, tutors, and other participants respectfully.
• Follow all programme rules and procedures.
• Complete training and placements as required.

We reserve the right to terminate enrolment without refund in cases of:

• Abusive, threatening, or discriminatory behaviour
• Serious misconduct
• Breach of programme policies

13. Work Experience Terms

Where work experience is included:

• Placements are educational in nature and may be unpaid.
• Placements typically last a minimum of 12 weeks.
• Participants must successfully complete the training and final assessment before placement begins.
• Unauthorised absence may result in termination of the placement.
• Placements are provided to enhance employability and do not guarantee employment.

14. Career Support

Career support is generally provided after successful completion of the training and work experience stages.

This may include:

• CV and cover letter assistance
• LinkedIn profile optimisation
• Interview preparation
• Professional references

Career support forms part of the programme completion process, although additional assistance may be provided at our discretion.

15. Complaints Procedure

If you have a complaint:

1. Contact us to seek an informal resolution.
2. If necessary, a formal investigation will be conducted.
3. A written response will normally be provided within 20 working days.
4. You may request a review if dissatisfied with the outcome.

16. Cancellation and Refunds

Under applicable consumer protection laws:

• You may cancel within 14 days of enrolment by providing written notice.
• Refund eligibility is subject to our cancellation policy and any digital content exceptions.
• Approved refunds may be reduced by applicable cancellation fees or deductions for services already accessed.

If the cooling-off period has expired, the full programme fee may remain payable.

17. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Government restrictions
• Technical failures
• Internet outages
• Other unforeseen events

18. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection laws provide otherwise.

19. Changes to These Terms

We may update these Terms of Service from time to time.

Continued use of our website or services after changes are posted constitutes acceptance of the revised terms.