Terms of Service

9 Global LLC

1. Introduction

Welcome to our website. By accessing or using this site, you agree to comply with and be bound by these Terms of Service, together with our Privacy Policy. If you do not agree with any part of these terms, you should not use this website or our services.

The terms “9 Global,” “we,” “us,” or “our” refer to 9 Global LLC, the operator of this website.
The term “you” refers to any user, visitor, or customer of our website or services.

These terms are legally binding once you use our website or enrol in any of our programmes.

2. Company Information

This website is operated by 9 Global LLC, a training and recruitment services provider.

Registered Office:
Shams Business Center
Sharjah Media City Free Zone
Sharjah, United Arab Emirates

We operate internationally and may provide services through affiliated or partner entities where required.

3. Intellectual Property

All content on this website, including text, graphics, logos, images, course materials, and layout, is the property of 9 Global LLC unless otherwise stated.

You may:

• Download or print materials for personal, non-commercial use.

You may not:

• Reproduce, distribute, or commercially exploit any content without written permission.

• Store content in another website or electronic system without consent.

If you breach these terms, your right to use our website will immediately cease.

4. Website Access and Security

If you are provided with login credentials:

• You must keep them confidential.

• You must not share them with third parties.

We reserve the right to:

• Suspend or terminate accounts that breach these terms.

• Modify or withdraw services without notice.

5. Use of Information

Content on this website is provided for general information only.
It does not constitute legal, financial, or professional advice.

We are not liable for any loss or damage resulting from reliance on website content.

6. External Links

Our website may include links to third-party sites.
We do not control or endorse these sites and accept no responsibility for their content or services.

7. Limitation of Liability

To the maximum extent permitted by law, we exclude liability for:

• Loss of income or profits

• Loss of data

• Loss of business or contracts

• Loss of goodwill

• Indirect or consequential losses

Nothing in these terms excludes liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Any liability that cannot be excluded under applicable law

8. User-Generated Content

If you upload or submit any content to our website:

• You must ensure it is lawful and accurate.

• You grant us the right to use, copy, and distribute it.

• We may remove any content that breaches our policies.

9. Prohibited Activities

You must not:

• Upload malicious software.

• Attempt unauthorised access to systems.

• Conduct denial-of-service attacks.

Any breach may result in termination of access and reporting to authorities.

10. Programme Structure

Our training programmes may consist of three core components:

1. Training – Course materials and assessments.

2. Work Experience – Remote or in-person placements where applicable.

3. Career Support – CV guidance, references, and job-search assistance.

Participants are expected to complete all components.
Failure to complete the programme for personal reasons does not automatically entitle the participant to a refund unless otherwise stated in the cancellation terms.

11. Payment Terms

Where a payment plan is agreed:

• An initial payment is required upon enrolment.

• Remaining instalments are billed automatically every 30 days.

• Payments must be made in full according to the agreed schedule.

Late Payments

• Course access or assessment marking may be suspended until payments are up to date.

• A late payment fee may apply.

• Interest may be charged in accordance with applicable law.

Certificates will not be issued until full payment has been received.

12. Student Conduct

Students must:

• Behave respectfully toward staff and other participants.

• Follow all programme policies and procedures.

• Attend sessions or placements as required.

We reserve the right to terminate enrolment without refund for:

• Abusive or threatening behaviour

• Serious misconduct

• Breach of programme policies

13. Work Experience Terms

Where work experience is included:

• Placements are primarily educational and may be unpaid.

• The minimum placement period is typically 12 weeks.

• Participants must complete the training and assessment before placement begins.

• Absence without approval may result in termination of the placement.

Placements are provided for learning purposes and do not guarantee employment.

14. Career Support

Career support is provided after successful completion of the training and work experience stages.

This may include:

• CV and cover letter assistance

• Interview preparation

• Professional references

Career support marks the conclusion of the programme services, although additional guidance may be provided at our discretion.

15. Complaints Procedure

If you have a complaint:

1. Contact us to attempt an informal resolution.

2. If required, a formal investigation will be conducted.

3. A written response will typically be provided within 20 working days.

You may request a review if you are dissatisfied with the outcome.

16. Cancellation and Refunds

Under applicable consumer protection regulations:

• You may cancel within 14 days of enrolment.

• Cancellation must be submitted in writing.

If cancellation is approved:

• Course fees may be refunded minus any applicable cancellation charges.

• Refunds are processed within a reasonable timeframe.

If the cooling-off period has passed, the full contract balance may remain payable.

17. Force Majeure

We are not liable for delays or failures caused by events beyond our control, including:

• Natural disasters

• Government actions

• Technical failures

• Other unforeseen circumstances

18. Governing Law

These terms are governed by the laws of England and Wales.

Any disputes will fall under the jurisdiction of the English courts, unless otherwise required by applicable consumer protection laws.

19. Changes to These Terms

We may update these Terms of Service at any time.
Continued use of the website or services constitutes acceptance of the revised terms.